CRM Archives - iWon Digital Marketing

How to set Healthy Boundaries for your Client Business relation and reinforce them

Handling your business with your client can become challenging, especially if you are not comfortable with the dealings. Nobody likes to wake up in the middle of the night just to respond to a client, but at the same time you cannot leave the client waiting. So what to do to eliminate that problem while sustaining your relationship with your clients. It’s simple, create healthy boundaries. This post highlights the importance of healthy boundaries and their implementation in business dealings for a smooth business relationship.

3 Challenges of Customer Service for an online business and their solution

When it comes to establishing a strong online presence for substantial monetary returns for your business, customer service is the key ingredient that ensures that your business stays afloat. Many businesses ignore the significance of customer service and lose their valuable customers. If you want to garner long lasting online business success, then it is important that you understand and Implement online customer service tactics. The problem for most businesses is that they fail to distinguish between online customer service and traditional customer service. This article highlights how online customer service is different, what challenges you may face, and what is the solution for those challenges.

Understanding the difference between Customer Service and Community Management

There are a lot of things that impact the success of your business directly or indirectly. Some marketing efforts are geared towards garnering customers for monetary return, while other marketing efforts focus on building ample brand awareness through consistent customer engagement. There are two different things to a successful online business: efforts to achieve monetary returns and efforts to achieve customer loyalty. This article discusses the two primary elements (customer service and community management) that play a key role in online business success.

Creating unprecedented customer experience to WOW your customers every day

Do you run an online business? Do you find it hard to keep your customers talking about you? Do you find it hard to keep their attention on your services for substantial returns? Establishing and running an online business can be overwhelmingly challenging especially for those who are novice in their respective field. Things can be easier if you just understand the essential ingredients for creating success. This article we will discuss the single most important ingredient for successful online business—customer experience.

Choosing your business message for Quality Customer Service

In this day and age of digitalized business management, customer service has evolved into something much more than just a bridge that fills the communication gap between the business and the customer; it has become a tool to garner and retain customers for substantial business profitability. To implement quality customer service, it is important that you understand the underlying message that defines the core of your business and your attitude towards your customers. This articles discuss why customer service requires a proper marketing message that reflects your values and customers concerns.

Why online customer service matters for Business Owners?

Customer service is one of the most important aspects of any business. In fact, it would be not wrong to say that it is one of the significant elements of a business that drive success and sustainability for a company. In order to understand customer service and its importance, it is crucial to define customer satisfaction and customer experience.

How Treating Customers like People helps you create Effective CRM

Do you ever get frustrated when you hear a sales agent talking like a robot? As if he is just articulating the lines from a standard script. How many times have you got stuck on a call with a company’s sale representative with the words “Your call is very important to us?” Why is that company’s claim that they really care for their customers, but can’t arrange to have a proper procedure to address customer’s queries on email and other online communication channels (such as live chat)? Know that your customers feel the same way when you treat them like that.

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